Terms of Service & Privacy Policy

Terms of Service

Last updated 26 September 2026

1. Introduction and acceptance

These Terms of Service (Terms) govern your use of myunfold.com.au (the Site) and any tools, guides, worksheets, digital products or content made available through it (together, the Content). The Site is operated by Dezire Koh, trading as Unfold, a sole trader based in Perth, Western Australia.

By accessing or using the Site, signing up for email access, or purchasing a digital product, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. About MyUnfold

MyUnfold is the resource and education arm of Dezire Koh's private counselling practice. It offers self-guided, neuroaffirming, trauma-aware and nervous-system-informed tools, guides and interactive resources built on the UNFOLD Framework, for personal reflection and self-directed learning.

MyUnfold is separate from, and does not itself provide, one-to-one counselling. Booking a counselling session with Dezire Koh Mental Health & Neurodivergent Counselling is governed by a separate client agreement, not these Terms.

3. Not a substitute for therapy or emergency support

The Content on MyUnfold is educational and self-reflective in nature. It is not therapy, counselling, medical advice, diagnosis or treatment, and using it does not create a therapeutic or counsellor-client relationship between you and Dezire Koh.

4. Tools, guides and digital products

MyUnfold offers Content in three tiers:

• Open tools, freely available to anyone, no sign up required (for example Unfold in the Moment, Mark, Play & Notice).
• Access tools, free to use once you provide your email address (for example the Unfold interactive book, Why Am I So Exhausted, Two Tired People, the Capacity Field, the Cycle Capacity Tracker, and Tonight I'm Into).
• Paid products, standalone digital products purchased separately (for example Your Own Company).

Content may be added, changed, gated differently, or withdrawn at any time without notice. Where you have saved progress in your browser (for example within the Unfold interactive book), that progress is stored locally on your device and is not backed up by MyUnfold; clearing your browser data or switching devices may result in lost progress.

5. Email sign up and access

Some Content requires you to provide your email address through our sign-up form. Doing so subscribes you to receive related communications, which you can unsubscribe from at any time using the link in any email you receive.

Access granted this way applies per device or browser via cookie-based membership recognition; it is not a personal account with a username and password, and access is not guaranteed to persist indefinitely or transfer automatically between devices.

You must provide an accurate, working email address and are responsible for keeping any access link or credentials you are sent confidential. We may suspend or revoke access where these Terms are breached.

6. Intellectual property

All Content on MyUnfold, including the UNFOLD Framework, its five pillars, written guides, worksheets, illustrations, the Unfold logo, and the interactive tools themselves, is owned by or licensed to Dezire Koh and is protected by copyright and other intellectual property laws. UNFOLD is used as a trademark of Dezire Koh.

You may use the Content for your own personal, non-commercial reflection and growth. You may not copy, reproduce, republish, distribute, sell, adapt or create derivative works from the Content, or use the UNFOLD name or Framework in your own commercial or published material, without prior written permission.

7. Acceptable use

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, anyone else. You must not attempt to bypass access gating, scrape or systematically extract Content, interfere with the Site's operation, or misrepresent your identity to gain access.

MyUnfold is intended for adults. If you are under 18, please use the Site only with the involvement of a parent or guardian.

8. Third-party links and tools

The Site may link to or embed third-party tools and services (for example our email platform, Kit, used to manage sign ups and communications). We are not responsible for the content, privacy practices, or availability of third-party sites or services, and your use of them is subject to their own terms.

9. Purchases, pricing and refunds

Prices for paid digital products are shown at the point of purchase in Australian dollars and may include GST where applicable. Payment is processed by our third-party payment provider; we do not store your card details.

Because paid products are digital and delivered instantly, we do not offer change-of-mind refunds. Nothing in these Terms limits your rights under the Australian Consumer Law, including your right to a remedy where a product has a major failure or is not fit for purpose. If you experience a problem with a purchase, contact us and we will work with you to resolve it.

10. Disclaimer of warranties

The Content is provided "as is" and "as available," for general self-reflection and educational purposes only. We do not warrant that the Content will suit your particular circumstances, that the Site will be uninterrupted or error-free, or that any outcome (emotional, relational or otherwise) will result from using it. You use the Content at your own discretion and pace, and should stop and seek appropriate support if it brings up material you are not able to safely process alone.

11. Limitation of liability

To the maximum extent permitted by law, Dezire Koh and MyUnfold are not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, the Site or Content, including loss of locally stored progress or data. Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law that cannot lawfully be excluded.

12. Privacy

Our Privacy Policy explains how we collect, use and store personal information (including email addresses collected through sign-up forms) and forms part of these Terms. Please refer to it for details.

13. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Site, Content or the law. The current version will always be posted on this page with an updated date. Continued use of the Site after a change takes effect means you accept the updated Terms.

14. Governing law and contact

These Terms are governed by the laws of Western Australia, Australia, and you submit to the non-exclusive jurisdiction of its courts.

For any questions about these Terms, contact Dezire Koh at Dezire.koh@outlook.com. You can also share feedback on the Site or its tools via this form.

Privacy Policy

Last updated 26 September 2026

1. Introduction

This Privacy Policy explains how Dezire Koh, trading as Unfold, collects, uses, stores and protects personal information through myunfold.com.au (the Site). It should be read together with our Terms of Service.

We are committed to handling your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). While small businesses are generally exempt from parts of the Act, we choose to apply these standards given the personal nature of the work we do.

2. Information we collect

We collect information you provide directly, including:

• Your email address, when you sign up for a newsletter or to unlock an access-tier tool
• Your name and email address, if you submit feedback through our feedback form
• Payment and billing details, if you purchase a paid digital product (collected and processed by our payment provider, not by us directly)
• Any information you choose to enter into an interactive tool (for example reflections or reference points in the Unfold interactive book), which is stored only in your own browser, not sent to us

We do not knowingly collect sensitive information (such as health information) through the Site itself; anything shared in a counselling context is governed separately by our client privacy processes, not this policy.

3. How we use your information

We use the information we collect to:

• Send you the newsletter or resources you signed up for, and grant access to gated tools
• Respond to feedback or enquiries you send us
• Process and deliver paid digital products
• Understand, at an aggregate level, how the Site's tools are used, so we can improve them

We do not sell, rent or trade your personal information to third parties, and we only use your email to send communications reasonably related to what you signed up for.

4. Cookies and local storage

The Site uses cookies to recognise your device once you have signed up for access-tier tools, so you are not asked to sign up again on that device. Some interactive tools (such as the Unfold interactive book) save your progress using your browser's local storage; this data stays on your device, is never sent to us, and is lost if you clear your browser data or switch devices.

You can disable cookies in your browser settings, but doing so may prevent access-tier tools from recognising you.

5. Third-party service providers

We rely on the following providers to run the Site, each of whom processes information on our behalf under their own privacy and security terms:

• Kit (email marketing platform) for storing email addresses, sending newsletters, and managing access to gated content
• A third-party payment processor for handling purchase transactions of paid digital products
• Google Forms for collecting feedback submissions
• Our web hosting provider for storing and serving the Site itself

These providers may store information outside Australia. We choose providers that maintain appropriate security standards, but we encourage you to review their own privacy policies.

6. Data storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure, including relying on the security measures of our third-party providers. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain your email address for as long as you remain subscribed, and remove it from our systems within a reasonable period after you unsubscribe.

7. Access, correction and complaints

You may ask us to access, correct or delete the personal information we hold about you (for example, updating or removing your email address) by contacting us using the details below. You may also unsubscribe from communications at any time using the link in any email you receive.

If you have a concern about how we have handled your personal information, please contact us first so we can address it. If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Children's privacy

MyUnfold is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or the law. The current version will always be posted on this page with an updated date.

10. Contact

For any questions about this Privacy Policy, or to access, correct or delete your information, contact Dezire Koh at Dezire.koh@outlook.com. You can also share feedback via this form.